This Return Policy applies to Sujo.in
You can cancel your order for a product at no cost any time before it is dispatched by us. If need to cancel email [email protected] with order details to be cancelled. Once the order is dispatched it cannot be cancelled. Our return policy lasts 7 days. If 7 days have passed since your purchase was delivered and received, we can’t offer you a refund or exchange.
Returns, Refunds & Exchanges
We only accept return of items if they are defective or damaged when received. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you need to exchange it for the same product, email [email protected] that you will be returning the item and follow instructions below for shipping returns. Depending on where you live, the time it may take for your exchanged product to reach you may vary. Only regular priced items may be refunded or exchanged. Sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive an in store gift credit for the value of your return. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
Please do not send your purchase back to the manufacturer. To return your product, you should mail your product to: Subhash Elektroniks, 8/16, Patel Building, Ground Floor, M.K. Amin Marg, Bora Bazaar Precint, Ballard Estate, Fort, Mumbai, Maharashtra – 400001, India. The shipping return must be postmarked within 7 days of the receipt of the item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
The return is approved only if: it is determined that the product was not damaged while in your possession; the product is not different from what was shipped to you; the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and accessories)
For the products that are returned by the customer, the refund is issued to the original payment method (in case of pre-paid transactions) or to a designated bank account (in case of Cash on Delivery orders) after the return is received and approved by us.
It may take up to 2 weeks before your refund is officially posted. If you haven’t received a refund in time, first check your credit card company or bank account again. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].